Momentum Life streamline quality assurance processes using AI
Momentum Life has adopted an AI-powered compliance and quality assurance tool, QBOT (Quality Bot). QBOT transcribes call recordings from Momentum Life’s contact centre, almost in real-time, saving on expensive and time-consuming call reviews. QBOT also identifies and flags calls for further review. Employees can easily access results, monitor call compliance and focus efforts on calls and agents that need support.
Implementation of the tool has allowed Momentum Life to handle increasing workloads without expanding its workforce and is freeing up staff to focus on other aspects of quality assurance and risk management.
