Chatswood serves the life and health insurance sector in New Zealand with market intelligence, data, and bespoke consulting services. Some of these are provided in conjunction with Quality Product Research Limited - a subsidiary that brings you Quotemonster.
We believe that good decisions are more likely to occur when we have good information about the market environment in which we operate. Intuitive leaps and creative decisions are always required, of course, but the more they are based on a firm foundation of observation, the better they tend to be.
Partners Life’s new training module ‘Fair Treatment of Customers’
Partners Life have introduced a new training module ‘Fair treatment of Customers’, to help advisers be better prepared for the new Conduct of Financial Institutions (CoFI) regulations coming into effect on 31 March.
Partners Life have introduced a new training module ‘Fair treatment of Customers’, to help advisers be better prepared for the new Conduct of Financial Institutions (CoFI) regulations coming into effect on 31 March. The module is worth approximately 0.5 hours of CPD and is available on the Partners Life Academy.
Partners Life developed two different new eLearn modules on the fair treatment of customers – one for staff and one for independent financial advisers. The staff version focuses on how the fair conduct principle applies to daily work and interactions with clients and advisers. The adviser version includes more information on the shared responsibility for customers that is held between Partners Life as the product provider and the adviser who has a deeper understanding of the client’s personal situation and financial circumstances. Partners Life appreciate that advisers are familiar with the new CoFI legislation, however, they wanted to share their expectations in a format that would be easy to read and included a short quiz to test their understanding.
By the end of March, a customer-friendly version of their fair conduct programme and information on how Partners Life apply the fair conduct principle will be available on their website.
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Fidelity Life announce incoming Board Chair
Fidelity Life has announced that Scott Pickering will take up the reins as chair of its Board of Directors, effective 1 January 2025.
Fidelity Life has announced that Scott Pickering will take up the reins as chair of its Board of Directors, effective 1 January 2025. Pickering joined the Fidelity Life board in July this year and holds other roles on boards at Evolution Healthcare, Kiwibank, Insurance Australia Group, IAG New Zealand, Engage Consulting and Bowls New Zealand as well as being an advisor to HealthNow and Bain & Co.
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Graeme Lindsay has died
Graeme Lindsay, a life insurance industry stalwart, has died of cancer. Adviser and pioneer insurance product researcher, his presence will be remembered and missed.
Graeme Lindsay, a life insurance industry stalwart, has lost his battle with cancer. Throughout his career Lindsay worked as an adviser, was involved in an industry association, was a member of Million Dollar Round Table, and founded Strategy Financial Services, a business that provides analysis to life and health insurance agents. He was a competitor of ours and yet we will miss his presence in the industry. Whether he was writing about products or insurers he was always keen to highlight the value of good insurance coverage and identify issues that needed to be addressed. He was a pioneer in our sector.
Last December, Lindsay posted on LinkedIn explaining his situation and advocating for everyone to review their insurance cover and make sure they had the right policies and cover in place.
The funeral for Lindsay is scheduled to be held on Monday.
We will miss his voice in our sector.
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Momentum Life streamline quality assurance processes using AI
Momentum Life has adopted an AI-powered compliance and quality assurance tool, QBOT (Quality Bot). QBOT transcribes call recordings from Momentum Life’s contact centre, almost in real-time, saving on expensive and time-consuming call reviews. QBOT also identifies and flags calls for further review. Employees can easily access results, monitor call compliance and focus efforts on calls and agents that need support.
Implementation of the tool has allowed Momentum Life to handle increasing workloads without expanding its workforce and is freeing up staff to focus on other aspects of quality assurance and risk management.
