Chatswood serves the life and health insurance sector in New Zealand with market intelligence, data, and bespoke consulting services. Some of these are provided in conjunction with Quality Product Research Limited - a subsidiary that brings you Quotemonster.
We believe that good decisions are more likely to occur when we have good information about the market environment in which we operate. Intuitive leaps and creative decisions are always required, of course, but the more they are based on a firm foundation of observation, the better they tend to be.
Asteron Life updates personal and business insurance products
Asteron Life has unveiled a raft of updates to their personal and business insurance products.
Asteron Life has unveiled a raft of updates to their personal and business insurance products.
The changes include clarification of existing policy terms to ensure greater transparency and ease of understanding and a range of new and enhanced benefits.
The new benefits and enhancements include:
Repatriation benefit on personal and business life cover
Advancement benefit for terminal conditions on personal life cover
Shortened waiting periods for income protection and mortgage and living cover
Cover conversion benefit on business disability cover and farmers disability cover
Enhancements to the Funeral benefits on life cover, kids cover and business expenses
Enhancements to two definitions for trauma recovery and 11 definitions for major trauma
The requirement for 14 days total disability as part of the waiting period has been removed from business disability cover, farmers disability cover and business expenses cover
Introduction of a premium and cover suspension to the optional needlestick benefit
Removal of some restrictions from various benefits such as specific injury support – lump sum and monthly, trauma reinstatement option and the crisis benefit within the optional immediate assist package
Claire Sutton, Executive Manager Life Portfolio and New Business at Asteron Life said
“It's key that our range of covers continue to add value for our customers, policies and terms are easy to understand, and insurance remains as affordable and accessible as possible. We know that these things really matter for our customers and advisers. We also worked hard to ensure that these improvements have not increased customer premiums, given we know how tough it is for many New Zealanders right now.”
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Commerce Commission to meet with Financial Advice New Zealand after accused of being out of touch
Legal and regulatory update for the life and health insurance sector
14 Mar 2024 - The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have published further information to help banks, insurers and superannuation trustees prepare for the commencement of the Financial Accountability Regime (FAR).
The FAR, which takes effect for banks from 15 March 2024 and one year later for the insurance and superannuation industries, imposes a strengthened responsibility and accountability framework to improve the risk governance cultures of APRA-regulated entities, their directors and most senior executives.
The information package includes the following guidance materials relevant to all industries:
an information paper to assist entities and their accountable persons in understanding and complying with their obligations under the FAR;
an updated accountability statement guide and template to help entities subject to the FAR enhanced notification obligations to prepare accountability statements; and
reporting form instructions to assist entities in reporting FAR breaches to APRA and ASIC.
15 Mar 2024 - Hon Andrew Bayly's speech at Insurance Council of NZ is released. https://www.beehive.govt.nz/speech/insurance-council-nz-speech-7-march-2024-auckland
15 Mar 2024 - Minister of Commerce and Consumer Affairs, Hon Andrew Bayly February 2023 diary released with the following potential financial services sector related meeting noted:
• 1 Feb 2024 – MEET: Commerce Commission (MBIE and ComCom Officials)
• 9 Feb 2024 – MEET: Commerce Commission (Commerce Commission)
• 12 Feb 2024 – CALL: FMA Chair (Mark Todd)
• 14 Feb 2024 –MEET: Chartered Accountants ANZ (Amir Ghandar)
• 20 Feb 2024 – MEET: Takeovers Panel (Takeovers Panel Members)
• 21 Feb 2024 -MEET: Insurance Council CE (Tim Grafton)
• 21 Feb 2024 – MEET: Commerce Commission (Commerce Commission
• 23 Feb 2024 – MEET: NZ Banking Assoc (Roger Beaumont)
• 28 Feb 2024 –MEET: Commerce Commission (John Small and MBIE officials)
• 28 Feb 2024 – MEET: Financial Ombudsmen (Susan Taylor)
18 Mar 2024 - RBNZ publishes assessment of Capital Review implementation which assesses the first 2 years of Capital Review implementation, from 2021 to 2023, and examines progress with phasing-in the Reserve Bank’s new higher capital requirements. https://www.rbnz.govt.nz/hub/news/2024/03/rbnz-publishes-assessment-of-capital-review-implementation
20 Mar 2024 - A new research paper by the New Zealand Institute of Economic Research (NZIER), commissioned by the RBNZ, outlines how migration can add to or reduce inflationary pressures depending on the size and direction of flows and the characteristics of migrants. https://govt.us20.list-manage.com/track/click?u=bd316aa7ee4f5679c56377819&id=f72119dd50&e=082a4db7be
Quarterly rate review results in rising premiums at nib
nib has reviewed its health insurance premiums. Current members’ premiums are reviewed annually at their policy anniversary, with the increases ranging from 9% to 16%, as per below.
Premiums for prospective new members will be updated from 1 April 2024, with new rates being automatically updated in nibAPPLY.
You can find out more in their frequently asked questions here.
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mySolutions webinar 'Ark Adventures' 9am 27 March
Craig Tyson leaves head of Australasian listed property role at ANZ investments
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FSC publish KiwiSaver Industry Spotlight December 2023
Commerce Commission says mortgage advisers at risk of being ‘unduly influenced’ by commissions
Controversy has arisen based on the back of some comments John Small, Commerce Commission chair has made around the mortgage advice sector, on the back of the Commerce Commission releasing a draft report from the market study on the banking sector that has recently been released.
Controversy has arisen based on the back of some comments John Small, Commerce Commission chair has made around the mortgage advice sector, on the back of the Commerce Commission releasing a draft report from the market study on the banking sector that has recently been released.
Small told journalists that he’s ‘not sure if you went to a mortgage broker that they would tell you’ about how they only work with certain banks and the different commissions advisers can receive, stating,
“From the broker's point of view, they will get different amounts of money from different banks. I'm not sure when you go to a mortgage broker that they would declare that to you.”
There has been a lot of feedback from mortgage advisers on the article posted on Good Returns, qualifying that they both state which banks they work with and the fees they receive from each bank in their disclosure statements all clients receive.
We study disclosure documents and note that they are all good at disclosing the range of lenders that the mortgage adviser offers to clients. The information is in the public disclosure document and is clear. The range that most mortgage advisers have access to through their aggregator is usually extensive as well - they are subject to commercial pressures and operate under strong incentives to ensure that they have relationships with at least the main lenders. Most have longer lists. Although we cannot access robust statistical information on disclosure on specific fees and commissions once a preferred lender is established, we note that there is clear guidance on how to make effective commission disclosure. So it would be interesting to hear more details on the experiences are leading the Commerce Commission to this viewpoint. On the other hand, the comments about AML/CFT limiting access to even basic banking services ring true to many of us in the sector.
More daily news:
Financial Advice NZ central branch meeting 26 March, Palmerston North
Asteron Life appoints new Executive Manager Life Distribution
Asteron Life has appointed Tony Arthur to the role of Executive Manager Life Distribution.
Asteron Life has appointed Tony Arthur to the role of Executive Manager Life Distribution. Arthur previously led sales distribution at Partners Life, and before that held senior executive roles at BNZ in the retail, marketing and distribution areas.
Asteron executive general manager Life Grant Willis says
"Tony has a deep understanding of the New Zealand life market and coupled with years of experience in senior executive roles in retail banking distribution and marketing, he has a solid track record in strategic execution and building relationships."
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Partners Life provides major funding for a new mental health treatment programme
BusinessNZ says FMA's fair outcomes guide should be shelved
Richard Klipin announced as chief executive of Australia’s National Insurance Brokers Association
IPSOS demonstrate weakness in opinion survey design
Opinion surveys have often come in for some criticism from us. Opinions are poor guides to intentions, which is what they are often used to measure. Decisions that carry significant costs vary considerably from opinions, because opinions are free, and while offering them, you can avoid thinking too hard about the costs. There is a famous scene in the BBC comedy “Yes Prime Minister” where a senior civil servant, Sir Humphrey Appleby, explained how you can get completely different answers to surveys by using different questions, which you can see at this link.
IPSOS, a market research company, knows this, but felt that we could do with a demonstration of the weakness of opinion surveys, which they gave to us by using the exact questions suggested by the scriptwriters for “Yes Prime Minister”. The results are a powerful confirmation.
Research and website upgrades: what you need to know
QPR Database V15.7 has been released! Our Research team have made some monstrously good updates to the QPR database recently.
QPR Database V15.7 has been released!
Our Research team have made some monstrously good updates to the QPR database recently. If you’ve noticed we’re running a bit slower than usual, please refresh your page and scroll down to ensure that you’re on our latest version – QUOTE ENGINE V.3.0 B1 | QPR V.15.7 | WEB V4.5.7
Our latest updates to Researchmonster include:
- nib - S&P global ratings upgrade from A- to A effective 10 February 2024
- Westpac – new policy document for Term Cover effective 1 July 2023
o rating changes applied to:
· Trauma Accelerated – rating added to Female Carcinoma in situ
- Fidelity Life – new policy document for Platinum Plus Business effective 23 November 2023
o Rating changes applied to:
· Life, TPD, Trauma: Business Events
· Life: Grief & Funeral Support
· Trauma – Benefit Payment
o For further information on these changes, please click here.
- nib – new policy document for Ultimate Health and Ultimate Health Max effective 1 December 2023
o Rating changes applied to:
· Medical: Overseas Treatment (UH and UHM), Support & Allowance (UH and UHM), Waiver of Premium Benefit (UHM)
· Trauma: Benign Brain & Spine Tumour, Stroke, Encephalitis, Heart Attack
o For further information on these changes please click here.
- Reviews:
o Income and Mortgage Protection: reduced weighting for sub-item ‘Any benefit paid from other insurance policies’ in Offsets – further review may be required.
o Trauma: following on from feedback from our Research Advisory Board and external consultation, Cerebral Aneurysm has been added as a minor condition in Trauma. We have also updated the associated Trauma Claims Data infographic, click here.
o Remediation to nib Worldwide cover (Life & Living).
o Remediation to AIA cancer benefit booster – further review may be required.
o Medical: sub-item remediation applied to Overseas Treatment, review of Non-Surgical Benefit.
Standalone Head to Head is a powerful tool subscribers can use to:
- Compare legacy products for replacement business
- Compare products from the same provider; e.g., AIA Critical Conditions vs Progressive Care
- Compare different product sets; e.g., Severe Trauma vs Comprehensive Trauma
- Quick head to head research comparisons
Please note this feature is still in Beta version so please reach out to us if you have any feedback that you would like us to consider in our next round of development.
Our Health Benefit Maximums report available to Researchmonster and Advicemonster users, has also been updated to align with the updates in our research database. This quick reference guide aims to help advisers quickly identify some of the important differences when it comes to health cover benefit maximums. It doesn't include every individual niche benefit that some insurers offer, and some benefits can only be claimed on under specific circumstances (e.g., within 12 months of surgery).
Business Insurance is a powerful tool Advicemonster subscribers can use to quote, research, and run a needs analysis on for Life, Trauma, TPD and Key Person. We highly recommend joining us for our next online training session to learn more about the service, and as a thank you for attending we can offer a 14-day trial on your account for new users.
Our next sessions are scheduled for:
Thursday, 11 April 2024 9:30 am-10:30 am or Tuesday, 23 April 2024 11:00 am-12:00 pm
Upcoming training sessions:
- Introduction to Quotemonster
Quotemonster training session where we demonstrate the basic functions of our website, along with some handy tips and tricks along the way.
Thursday, 28 March 2024 10:30 am-11:30 am or Wednesday, 10 April 2024 9:30 am-10:30 am
- Demystifying Advicemonster
Advicemonster training session where we demonstrate how to use our needs analysis and statement of advice (SOA) tools.
Tuesday, 26 March 2024 10:30 am-11:30 am or Wednesday, 10 April 2024 11:00 am-12:00 pm
If you have any questions or are interested in attending one of the above-mentioned sessions, please send us a request on info@quotemonster.co.nz
Happy Crunching!
Quotemonster: excess options on Specialists and Tests
Here is a table showing the different Excess options that we use when you quote Specialists and Tests.
Fidelity Life's financial strength rating affirmed by AM Best
Fidelity Life has had it’s A- (Excellent) financial strength rating affirmed by AM Best.
Fidelity Life has had it’s A- (Excellent) financial strength rating affirmed by AM Best, for the 28th consecutive year. The outlook for the rating is stable.
According to AM Best, the rating reflects Fidelity Life’s ‘very strong balance sheet, adequate operating performance, neutral business profile and appropriate enterprise risk management.’
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Job losses likely at Ministry of Health in bid to find 6.5% cost savings
AIA introduce new cover for prophylactic surgery following cancer
AIA have enhanced their on-sale health insurance products as well as eligible closed products to cover prophylactic or preventative surgery following an acceptable breast or ovarian cancer claim, subject to certain criteria.
AIA have enhanced their on-sale health insurance products as well as eligible closed products to cover prophylactic or preventative surgery following an acceptable breast or ovarian cancer claim, subject to certain criteria.
Previously AIA’s health insurance products specifically excluded preventative treatment including those related to cancer. The changes came about after a need was identified through customer feedback. Details of the changes are available here.
Insurers have been getting increased requests for preventative treatment to be available. One example of the media coverage is available at One News here.
Comments like this one sum up the media view: “If you had a very high cancer risk, but there was surgery available to cut that risk by up to 90% - that would be amazing, a no-brainer, right?” – well, it depends on what you mean by a ‘very high rate of cancer’. That risk must outweigh the risks associated with a preventative surgery. It will not be the same for all clients – and may vary depending on each person’s circumstances.
These trade-offs make it a much more difficult decision to make than funding cancer treatment itself. Insurers are conservative and usually wait many years to assess data to decide whether to cover different treatment types. That’s bad news for individual customers who have an expensive and difficult choice to make, but it helps protect the interests of hundreds of thousands of other customers, who need affordable cover.
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