Chatswood serves the life and health insurance sector in New Zealand with market intelligence, data, and bespoke consulting services. Some of these are provided in conjunction with Quality Product Research Limited - a subsidiary that brings you Quotemonster.
We believe that good decisions are more likely to occur when we have good information about the market environment in which we operate. Intuitive leaps and creative decisions are always required, of course, but the more they are based on a firm foundation of observation, the better they tend to be.
Banks call for governmental support in anti-scam efforts
The New Zealand Banking Association (NZBA) has called for governmental support to establish a New Zealand Anti-Scam Centre.
Following a parliamentary inquiry last year into banks processes and consumer protections against spam, Commerce and Consumer Affairs Minister Andrew Bayly tasked banks to come up with a voluntary reimbursement scheme for customers who have been scammed.
NZBA CEO Roger Beaumont wrote to Andrew Bayly about the collective effort required from government, telecommunications companies, social media platforms and search to improve the capabilities of the Anti-Scam Centre.
“Banks have got the ball rolling with the Anti-Scam Centre by targeting mule bank accounts, which are used by criminals to move stolen money. To take the centre to the next level, we’re initially asking the government for operational support by involving the police and other relevant agencies. We’re also asking the government to help remove any regulatory barriers to the Anti-Scam Centre working effectively, and to set scam prevention expectations for other industries.”
Last September, banks announced they would be taking other initiatives to combat spam, including introducing a confirmation of payee service and removing weblinks from texts to customers.
Last year, the Ministry of Business, Innovation & Employment estimated nearly $200 million was lost to scams during the 12 months to September 2023, up 8% from the previous year.
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Legal and regulatory update for the life and health insurance sector
27 Jul 2023 - Micheal Hewes, FMA Director – Deposit Taking, Insurance, and Advice presented at the Financial Markets Law conference on the conduct of Financial Institutions regime https://www.fma.govt.nz/library/speeches-and-presentations/michael-hewes-presents-at-the-financial-markets-law-conference/
28 Jul 2023 - Minister of Commerce and Consumer Affairs, Hon Dr Duncan Webb, June 2023 diary released with the following potential financial services sector related meeting noted:
• 15 June 2023 – Meeting with Kiwibank (CE)
• 19 June 2023 – Meeting with NZ Bankers Association; Kiwibank; Westpac; ASB; ANZ; BNZ; Cooperative Bank (CE's)
• 19 June 2023 – Meeting with TSB; Heartland Bank (CE's)
• 22 June 2023 –Meeting with NZ Bankers Association (CE, Engagement Director)
• 28 June 2023 - Meeting with FMA (Chair, CE)
• 28 June 2023 - Speech at Better Banking Report Launch
• 29 June 2023 - Meeting with Consumer Data Rights Stakeholders
https://www.beehive.govt.nz/sites/default/files/2023-07/June%202023%20Proactive%20Diary%20Hon%20Dr%20Duncan%20Webb%20.pdf
28 Jul 2023 - The FMA's climate-related disclosures experts discuss the key concepts of scenario analysis and outline FMA’s compliance expectations. https://www.fma.govt.nz/library/speeches-and-presentations/presentation-scenario-analysis/
31 Jul 2023 - The Reserve Bank of New Zealand – Te Pūtea Matua has released its first consultation material on implementing the recently enacted Deposit Takers Act 2023 (the Act), with proposals for the Proportionality Framework and for levies to fund the Depositor Compensation Scheme (DCS). Consultation closes 25 September 2023. https://www.rbnz.govt.nz/hub/news/2023/07/first-stage-of-consultation-on-deposit-takers-act-implementation-launches
31 Jul 2023 - The Commerce Commission is looking at ways to remove barriers to more innovative payment options that would allow Kiwis to make in-person payments directly between bank accounts, as a low-cost alternative to current card payment options. The Commission is seeking views on its characterisation of the issues and opportunities in this space, responses are due by 4pm on 25 September 2023 https://comcom.govt.nz/news-and-media/media-releases/2023/commission-explores-pathways-for-more-innovative-payment-options