Chatswood serves the life and health insurance sector in New Zealand with market intelligence, data, and bespoke consulting services. Some of these are provided in conjunction with Quality Product Research Limited - a subsidiary that brings you Quotemonster.
We believe that good decisions are more likely to occur when we have good information about the market environment in which we operate. Intuitive leaps and creative decisions are always required, of course, but the more they are based on a firm foundation of observation, the better they tend to be.
Southern Cross covers cochlear implants
Southern Cross Health Insurance (SCHI) has become the first New Zealand insurer to cover cochlear implant surgery for eligible adult members.
Southern Cross Health Insurance (SCHI) has become the first New Zealand insurer to cover cochlear implant surgery for eligible adult members. SCHI will cover one internal cochlear implant (excluding the external sound processor) for members who meet specific criteria which include:
· being at least 18 years old
· having severe to profound sensorineural hearing loss in one ear
· having moderate or worse hearing loss in the other ear
· having a hearing aid fitted for the ear scheduled for the implant
Those an audiologist deems likely to develop this level of hearing loss within 24 months may also qualify.
More news:
Fidelity Life release average turnaround times for September 2024
Fidelity Life share key takeaways from customer engagement forum
Westpac and nib called out for poor customer satisfaction scores at the Consumer NZ Yeah, Nah awards
NZFSG launch ‘MyInduction’ Programme
mySolutions webinar 'Premium structures' 30 October
The Co-operative Bank is a finalist in the 2024 LearnX Awards
nib launches nib meno care
nib NZ has launched a new health management initiative, nib meno care, aimed at supporting women through the stages of perimenopause and menopause.
nib NZ has launched a new health management initiative, nib meno care, aimed at supporting women through the stages of perimenopause and menopause. The programme has been developed in collaboration with Dr Linda Dear, a specialist in menopause care.
nib members will be able to access expert advice on managing menopause symptoms – covering topics from lifestyle adjustments, to natural remedies and available medical treatments.
A 2023 survey Dear conducted found 64% of NZ women were unaware their symptoms, such as sleep disturbances and weight gain, were linked to menopause.
nib’s chief medical officer, Dr Rob McGrath, said
“Menopause is a personal journey, and no two women experience it the same way. That’s why we wanted to develop a tool to help women manage their symptoms on their own terms by making expert support easy to access and apply.”
More news:
ANZIIF welcomes Scott Hawkins as board member
The Adviser Platform rebrand and launch new website
NZFSG webinar 'Under the hoodie: Revealing the hackers' secrets' 22 October
FSC end of year celebrations dates announced: Auckland 26 Nov, Wellington 27 Nov
ACC’s latest annual report details an increase in claims and financial challenges
Southern Cross Health Society Group annual results released
Southern Medical Care Society Group has shared their annual results for the year ended 30 June 2024.
Southern Medical Care Society Group has shared their annual results for the year ended 30 June 2024. By the numbers:
Group deficit of $88.2 million after tax. $43.1 million of the deficit is attributable to a change in international financial reporting standards introduced this financial year. The balance of the deficit is driven by higher claims costs from a high inflationary environment combined with high member demand for private health services, particularly in the second half of the financial year.
Group reserves of $470.7 million.
Claims paid at a rate of $6 million per business day (up from $5.2 million in FY23).
15,196 net new members, with total membership now at 955,301.
This represents 60% of the New Zealand health insurance market by customer numbers but 71% per cent of the value of all health insurance claims paid.
99% of claims were submitted electronically.
Southern Cross Health Insurance
Reported a deficit of $99.1 million.
Paid $1.498 billion in claims from $1.605 billion received in premiums.
Claims costs increased 15% on FY23 (up 13.9% when adjusted for member growth).
Premiums increased 9% on FY23 (up 6.6% when adjusted for member growth).
93.4 cents paid in claims from every dollar received in premiums (compared to an industry average excluding Southern Cross) of 73 cents.
Operating costs grew by 4%, less than inflation.
3.2 million claims in FY24
50% of members claimed over the financial year.
39,326 virtual GP consultations with Care HQ.
4,635 annual health check-ups with MedPro.
4,016 online mental health sessions with Raise.
Net promoter score of 53.7%.
Nick Astwick, Chief Executive for Southern Cross Health Society said
“We have never been in more demand by our members as they prioritise their health needs, largely in the private system. In 2019 33% of our membership claimed, last year it was 50%.”
“The cost of claims in 2024 was steep and rapid, driven by a combination of price, volume, and the mix of claims. The growth in the volume of claims results from an increase in the number of members claiming, the frequency, and claims being made for more expensive procedures.”
More news:
Asteron Life announce MDRT Grant Programme recipients
NZFSG named as one of the Most Innovative Insurance Companies
Fidelity Life working to implement a data governance strategy
ANZ add BlinkPay to their approved third party payment providers
2024 Haven award winners announced
Committee recommended changes to the Contracts of Insurance Bill
Travis Hamilton says Total and permanent disability (TPD) cover is being underestimated
Jon-Paul Hale suggests ways insurers can improve systems for advisers
Tony Vidler recommends how advisers can value themselves appropriately
The Government has completed a cost-benefit analysis for potential third medical school
Wayne Langford appointed to the Board of the Mental Health and Wellbeing Commission
Asteron Life rating downgraded
S&P have lowered Asteron Life's financial strength and issuer credit ratings to 'A' from 'A+' and given them a stand-alone credit profile of 'a-'.
S&P have lowered Asteron Life's financial strength and issuer credit ratings to 'A' from 'A+'. After a review, S&P has given Asteron Life Ltd a stand-alone credit profile (SACP), which reflects the insurer's satisfactory business risk profile, of 'a-'.
The reason given for the downgrade is an expectation of reduced support from Suncorp Group Ltd in the leadup to the sale of Asteron Life, due to be completed at the end of January 2025. S&P have stated that the ratings on Asteron are on CreditWatch because they believe they will likely lower the ratings if the sale proceeds, with a likely outcome of a one notch ratings downgrade.
More news:
Incentives for those advising consumer clients set to change on 31 March 2025
mySolutions webinar 'Asteron ConnectedCare' 4 September
UniMed Breakfast Series 'with Conrad Goodhew 8 October
Fidelity Life release details of their customer engagement forum
Fidelity Life announce Apollo enhancement
Financial Advice NZ Professional Ethics Workshop 26 September
Apex Advice looking for an experienced Marketing & Communications Specialist
Graeme Lindsay has died
Graeme Lindsay, a life insurance industry stalwart, has died of cancer. Adviser and pioneer insurance product researcher, his presence will be remembered and missed.
Graeme Lindsay, a life insurance industry stalwart, has lost his battle with cancer. Throughout his career Lindsay worked as an adviser, was involved in an industry association, was a member of Million Dollar Round Table, and founded Strategy Financial Services, a business that provides analysis to life and health insurance agents. He was a competitor of ours and yet we will miss his presence in the industry. Whether he was writing about products or insurers he was always keen to highlight the value of good insurance coverage and identify issues that needed to be addressed. He was a pioneer in our sector.
Last December, Lindsay posted on LinkedIn explaining his situation and advocating for everyone to review their insurance cover and make sure they had the right policies and cover in place.
The funeral for Lindsay is scheduled to be held on Monday.
We will miss his voice in our sector.
More news:
The IFSO Scheme's 2023 Independent Review is available online
Bluestone Home Loans extends its partnership with NZ Financial Services Group
Momentum Life awarded the Feefo Platinum Trusted Service Award
The FMA has censured financial services firm deVere New Zealand
Generate KiwiSaver report finds KiwiSaver Fees lower than Australia and UK
Pharmac has named two targeted cancer treatments that it intends to fund: Keytruda and Opdivo
Partners Life publishes gender pay gap data - we contrast that with ours
Partners Life has published their gender pay gap data as at March 2024.
Partners Life has published their gender pay gap data as at March 2024. While the Financial and Insurance Services industry as a whole has a gender pay gap of 30.2%, Partners Life’s gender pay gap is at 24.5%, which they have reduced from 26.1% in March 2023.
While pay gaps for males vs females in like-for-like roles are very small at Partners Life, the 24.5% overall gender pay gap reflects a higher level of men in senior roles than women. Partners Life has identified this as an issue and have introduced a range of initiatives to help reduce their pay gap, including monthly monitoring, implementing training programmes, offering flexible working arrangements.
Here at Quality Product Research Limited at the end of January we had 11 eligible roles active and our gender pay gap was about 8.5% - it has been as high as 19% and as low as parity. Like Partners Life, in like-for-like roles the gap is tiny. From a diversity perspective we are a bit small for detailed reporting (it would pretty soon get down to very small sets so we tend not to ask too many personal questions) but we do know that roughly a third of our staff were born in New Zealand, a third hail from the broad Asia-pacific region, and the remaining third from the UK-Europe-Middle-East. We now have 15 eligible roles so the numbers will have shifted again, but we have not recalculated yet, which will happen near the end of the year. Diversity, equity and inclusion are important to us, so this is an area we discuss and review with an eye to ensuring we benefit from a range of experiences and backgrounds.
More daily news:
FSC24 session spotlight: Life and Health Insurance Masterclass 3 September
Dates and venues for the FMA's FAP monitoring insights sessions released
NZFSG reminds advisers to be vigilant against risk of cyber attacks
Rob Hennin talks about nib partnering with iwi to deliver health insurance
Steven Burgess says advisers need to ensure their clients understand the advice they are offered
mySolutions webinar 'Online FMA Monitoring Visit' 9am 29 May
FSC Webinar 'Māori engagement in the financial services industry' 18 June
Mary Holm’s financial column covers whether you really need life and health insurance
Kiwibank has announced the appointment of Anne Haira to its board
NZFSG announce new non-executive director
The NZ Financial Services Group (NZFSG) has appointed Thérèse Singleton as a non-executive director.
The NZ Financial Services Group (NZFSG) has appointed Thérèse Singleton as a non-executive director, with the aim of enhancing NZFSG’s support for advisers by improving compliance, risk management and strategic operations. Singleton is currently the chief operating officer at insurance company Ando and is a member of the NZ Financial Advice Code committee.
Brendon Smith, board chair of NZFSG said
“Thérèse's extensive knowledge and exceptional track record in both the financial and insurance sectors make her an invaluable addition to our board.
Her insights will be pivotal as we continue to navigate through evolving regulatory environments and strive to set new standards in adviser services.”
More daily news:
MAS looking for a Head of Growth Markets
Jon-Paul Hale discusses complexities of policy replacement and servicing commissions
RiskInfoNZ Poll finds 85% of respondents' clients are reducing or cancelling their insurance cover
Financial Advice NZ webinars Professional Ethics Workshop 20 June
Kumeu Rugby Club won the nib Little Legends $10K Relay
Southern Cross Healthcare introduces new operating theatre training programme, Periop 101
AIA NZ women won the AIA Global football champs in London
Kiwibank win at the 2024 Genesys Customer Innovation Awards
The FMA publish May's 'Money with Mary'
61% of advice practices in Australian are one-person bands
Interest.co.nz estimate mortgage broker earnings
Access to life-changing MS drug delayed due to staff shortages
Fidelity Life offers premium relief to drought-affected customers
Fidelity Life are offering temporary premiums waivers to customers facing financial hardship as a direct result of droughts.
The government has declared medium-scale adverse events due to drought in Northland, Taranaki, Manawatū-Wanganui (including Tararua), Horowhenua, Wairarapa, Marlborough, Nelson, Tasman, Canterbury and Otago.
Fidelity Life customers who are facing financial hardship as a direct result of the droughts in these regions can apply to have their premiums temporarily waived for up to 3-months, with the potential to extend for up to a further 3-months, without affecting their insurance protection.
More daily news:
NZFSG launch Mortgage Recommendation Engine
Southern Cross Health Society is now a 4-star Certified Agile Organisation
AIA giving away AIA Vitality partner rewards
AIA webinar on accidental injury cover changes 1pm 30 April
Andrew Logan has joined Lifetime as its chief executive
FinTech NZ event 'Connect Event: Start-up to scale' 8 May in Auckland
AIA launches new AIA vitality app
AIA NZ has launched a new AIA Vitality app with enhanced features and functionality. The refreshed app has a new look and feel and boasts several new features.
AIA NZ has launched a new AIA Vitality app with enhanced features and functionality. The refreshed app has a new look and feel and boasts several new features:
· increased security via multi-factor authentication during the login process
· a new voucher wallet to view and access rewards
· a streamlined AIA Vitality Age Assessment
· new Financial Wellbeing Assessment.
AIA NZ Chief Customer Officer Angela Busby says
“Throughout the first five years of AIA Vitality, we have worked hard to continually enhance and develop the programme for our members. The new app will take this a step further, making it even easier to engage with the programme, track their health journey, and earn rewards.”
Russell Hutchinson, one of our directors and also an AIA Vitality member says:
“The new app is a big step forward in usability - simple things like showing you which surveys and activities you have completed and which you still have to go make it much easier to get a sense of where you are at from a points perspective. I was also pleased that as soon as I logged in, it pointed out that I’d earned a reward, and claiming it involved about half the clicks previously required!”
More daily news:
Financial Advice NZ urges advisers to take part in its industry survey
FSC webinar 'The future of total permanent disability insurance' 21 May
FAMNZ request apology from Commerce Commission chair John Small
Chubb Life's eApp now automatically identifies if customers qualify for 10% Lifetime Reward discount
Westpac and NZFSG recognised at the 2024 New Zealand Mortgage Awards
nib Little Legends $10K Relay is back in 2024
AIA will soon launch a six-part TV and podcast content series called The Upside
nib updates health insurance cover and benefits
nib New Zealand has updated the cover and benefits of its health insurance products.
The product refresh includes higher benefit limits and broader coverage for some products and a minor reduction in some benefit terms and updated exclusions.
nib New Zealand has updated the cover and benefits of its health insurance products.
The product refresh includes higher benefit limits and broader coverage for some products and a minor reduction in some benefit terms and updated exclusions. For example, members with ‘Hospital Cover’ will have an increase in Surgical Benefit from $150,000 to $600,000 per year; they will also have a reduction in cover on their Ambulance Transfer Benefit – with the ambulance transfer must be to the closest private hospital.
Rob Hennin, nib CEO, said
“The product refresh will also provide some operational efficiencies and a better overall experience for our members. Policies are simpler and easier to understand, and we have an updated member portal to create a better online experience”.
Members will face no impact on premiums in the current year due to these changes.The changes will be gradually implemented over the 12 months starting February 1.
More details on the changes can be found here.
More daily news:
Andrew Bayly says CoFI will undergo a targeted review
The FSC and Financial Advice New Zealand have welcomed the Government’s announcement to simplify CoFI regulations
mySolutions workshops 'Can we simplify the process?' will run across February
mySolutions women in business event 'Become unstoppable' 19 March
New Zealand Financial Services Group appoints Baden Martin as new chief executive
Gareth Allen takes on acting General Manager Adviser Engagement role at Partners Life