Chatswood serves the life and health insurance sector in New Zealand with market intelligence, data, and bespoke consulting services. Some of these are provided in conjunction with Quality Product Research Limited - a subsidiary that brings you Quotemonster.

We believe that good decisions are more likely to occur when we have good information about the market environment in which we operate. Intuitive leaps and creative decisions are always required, of course, but the more they are based on a firm foundation of observation, the better they tend to be.

Kelly O Kelly O

Fidelity Life celebrates its latest 20 Career connect graduates

Last week, Fidelity Life held a celebration to honour its latest 20 Career Connect graduates. Each graduate has successfully completed their Level 5 qualifications in life, disability, and health insurance.  

Last week, Fidelity Life held a celebration to honour its latest 20 Career Connect graduates. Each graduate has successfully completed their Level 5 qualifications in life, disability, and health insurance.  

  • Anna Devereux; Women in finance scholarship recipient (Dunedin)

  • Ashlee Cuttance (Dunedin)

  • Awhina Scott; Pounamu scholarship recipient (Christchurch)

  • Briar Evans (Auckland)

  • Caitlin Hayward (Morrinsville)

  • Christabel Bertie (Auckland)

  • Grace McIntyre; Rural scholarship recipient (Dunedin)

  • Harpreet Rehal (Auckland)

  • Jenny Silva; Kōwhai scholarship recipient (Queenstown)

  • Kim Forsythe (Invercargill)

  • Kirsty Gobbie (Auckland)

  • Leean Te (Auckland)

  • Marna Breetzke; Pāua scholarship recipient (Auckland)

  • Matthew Roxburgh (Dunedin)

  • Myja Gregory (Auckland)

  • Namrata Kumar (Auckland)

  • Shiwangni Mala (Auckland)

  • Sydnee Taylor; Toe Toe scholarship recipient (Christchurch)

  • Taylah Marr; Rāngi Po scholarship recipient (Christchurch)

  • Vanessa Jones-Dutton (New Plymouth)

This year, 95% of Career connect graduates were women, and a quarter of the group identifies as Māori or Pasifika.

Michelle Doyle, Head of Solutions said

"More than 60% of the graduates who asked for introductions to adviser businesses have already landed jobs, excited to start careers that help New Zealanders protect what matters most.”

Since its inception in 2023, Career connect has had more than 200 registrations for 70 course places, welcomed 47 students and helped almost 40 people gain their Level 5 qualifications in life, disability, and health insurance.

Submissions to be part of the 2025 intake of Career connect closed earlier this month with nearly 70 applications from a diverse group of candidates across various ages, genders, and cultural backgrounds. 

 

More news:

Expressions of interest for Partners Life New Adviser Training Course open

The latest issue of ASSET features Katrina Church on FMA monitoring visits, Naomi Ballantyne discussing the year ahead for the life insurance industry and Russell Hutchinson on the challenges of insurance retention

mySolutions webinar 'Navigating the future ' 2 April

FSC webinar 'How financially resilient are Kiwis?' 29 April

Adviser refunds income protection premiums in FSCL dispute

Steve Wright considers issues posed by FSCL dispute

Study finds insurers rate inflation, recession, market volatility, geopolitical tensions and AI adoption as macroeconomic threats

Minister says country on track to have open banking operational by the end of the year, with regulations specific to the sector to be confirmed in the coming weeks

Read More
Kelly O Kelly O

Product and pricing changes at Partners Life

Partners Life have announced a range of product changes, effective from 15 March 2025, aimed at giving customers more flexibility and the option to remove features if they don’t want to pay for them.

Partners Life have announced a range of product changes, effective from 15 March 2025, aimed at giving customers more flexibility and the option to remove features if they don’t want to pay for them.

  • The built-in Total and Permanent Disability (TPD) Benefit will become a TPD Option. If a client opts out of TPD, the premium for their monthly disability cover will reduce accordingly. This change applies to Mortgage Repayment Cover, Household Expenses Covers and Income Cover Agreed Value, Agreed Loss of Earnings and Indemnity Loss of Earnings.

  • They have made changes to Trauma Cover and Moderate Trauma Cover for clients who have suffered an out of hospital cardiac arrest. They have removed obsolete medical requirements, and added current diagnostic tools used by medical staff to confirm a cardiac arrest has occurred. The wording has been updated to allow for new and future diagnostic tools.

  • They have updated Trauma, Moderate Trauma and Severe Trauma Cover wordings to let clients know that Partners Life will notify them when they can exercise their Life Cover or Deferred Trauma Cover buy-back options.

Any beneficial enhancements to policy wordings are automatically applied to existing in-force policies under the Guaranteed Upgrade of Future Benefits feature.

In addition to the product changes, Partners Life have reviewed premiums, in light of increased volume and cost of medical claims. Premiums for Private Medical Cover including Specialists and Tests Option will increase by 18% and the policy fee will increase from $58.08 to $64.13 per annum, both from 22nd April 2025.

 

More news:

FSC25 Conference: Transforming for Tomorrow is on 10 - 11 September in Auckland

The Rising Stars in Insurance Seminar expands to more cities

Managing risks posed by Artificial Intelligence in the banking Sector

70% of NZ CEOs say AI has increased efficiencies in their employees’ time at work

Read More
Kelly O Kelly O

Legal and regulatory update for the life and health insurance sector

Assistant Governor Kate Kolich leaving RBNZ; FMA publishes speech by Craig Stobo to the Institute of Directors and New Zealand Initiative; Annual review of PHARMAC published; FSC publish their March 2025 Regulatory Forecast; FIU release latest National Risk Assessment, which RBNZ welcomes; FMA considering a class exemption to provide relief from certain reporting, audit and assurance obligations.

11 Mar 2025 - Assistant Governor/General Manager Information, Data and Analytics Kate Kolich will be leaving RBNZ at the end of March 2025. https://www.rbnz.govt.nz/hub/news/2025/03/general-manager-information-data-and-analytics-departs

13 Mar 2025 - The FMA publishes speech by Craig Stobo to the Institute of Directors and New Zealand Initiative. https://www.fma.govt.nz/library/speeches-and-presentations/speech-by-craig-stobo-to-the-institute-of-directors-and-nz-initiative/

13 Mar 2025 - Final report on the 2023/24 Annual review of the Pharmaceutical Management Agency (PHARMAC) was published by the Health Committee. https://selectcommittees.parliament.nz/v/6/c493f47b-6545-4a41-1243-08dd61b37e3c

14 Mar 2025 - The FSC publish their March 2025 Regulatory Forecast, available to FSC members.

17 Mar 2025 - The Police’s Financial Intelligence Unit have released the latest National Risk Assessment for 2024. https://www.police.govt.nz/sites/default/files/publications/fiu-nra-2024.pdf

17 Mar 2025 - The RBNZ has welcomed the release of the latest National Risk Assessment (NRA) from Police’s Financial Intelligence Unit. The report assesses threat and sectoral vulnerability, exploring their impact on money laundering and terrorism financing risk and proliferation financing in New Zealand. https://www.rbnz.govt.nz/hub/news/2025/03/reserve-bank-supports-the-release-of-the-new-zealand-national-risk-assessment

17 Mar 2025 - The FMA are considering a class exemption to provide relief from certain reporting, audit and assurance obligations under the Financial Markets Conduct Act 2013 and the Financial Markets Conduct Regulations 2014 for registered Managed Investment Schemes that are in wind-up. Consultation closes 12 May 2025. https://www.fma.govt.nz/business/focus-areas/consultation/consultation-proposed-reporting-audit-and-assurance-exemptions-for-schemes-in-wind-up/

Read More
Kelly O Kelly O

FSC release latest research report ‘Women and Finance in New Zealand’

The Financial Services Council (FSC) have released their ‘Insights and Trends: Women and finance in New Zealand’ 2025 report. With International Women’s Day being celebrated this month, the report aims to better understand how women and finances interact.

The Financial Services Council (FSC) have released their ‘Insights and Trends: Women and finance in New Zealand’ 2025 report. With International Women’s Day being celebrated this month, the report aims to better understand how women and finances interact. Some of the key findings include:

  • FSC research from December 2021 found that over 80% of female respondents considered their financial wellbeing as moderate to very low, with just under 64% of respondents reporting they worried about money at least monthly. By 2024, 70% of women were reporting worrying about money on a daily or weekly (in comparison, 51% of men reported worrying about money on a daily or weekly basis in 2024).

  • Despite reported underconfidence, FSC research has found that women are more financially literate than men overall, with 66% of women answering at least 75% of financial trivia questions correct, compared to 57% of men.

  • Women (61%) are more likely to be in debt than men (43%).

  • Women are more likely to be working part-time, have full-time home duties or be unemployed (43%) than the equivalent for men (14%).

  • 58% of women say they are not particularly financially prepared or not financially prepared at all for retirement.

Last Year, Te Ara Ahunga Ora Retirement Commission found that the retirement gap between men and women has not improved, remaining fixed at a 25% difference since 2023. FSC CEO Kirk Hope said

"The current KiwiSaver settings disadvantages those who take career breaks, disproportionately affecting women who pause their earnings to care for or start their families.

It’s encouraging to see the Government make steps to start to address this, with those receiving paid parental leave from July 2024 being able to choose to make KiwiSaver contributions, and Inland Revenue making employer contributions of 3%.”

 

More news:

nib release their top 5 health claims for January 2025

nib announce nib Balance – a new health tool integrated into the my nib app

Arthur J. Gallagher & Co. has acquired RMA General Limited

Shaw Financial Insurance & Investments is merging with Apex Advice

AMP are looking for a Product Lead to join their Retail team

Government agrees to progressively lower the age of eligibility for bowel cancer screening tests to 58

Read More
Kelly O Kelly O

MAS announce appointment of new Board member

MAS have announced that Melissa Macfarlane has been appointed to the MAS Board as a director, effective 1 February 2025.

MAS have announced that Melissa Macfarlane has been appointed to the MAS Board as a director, effective 1 February 2025.

Currently, Macfarlane serves as the New Zealand Country Head for Constantinople, a fully managed software and operations platform for banks to enhance customer experiences.  Macfarlane has held a variety of prominent roles in the financial services industry, including Chief Digital Officer, Head of Corporate Strategy, and COO of Wealth and Insurance at Westpac Bank.

Brett Sutton, MAS Board Chair, said

“I’m delighted to have Melissa join us on the Board, as she brings a diverse set of skills in the financial services sector that will be valuable to the governance of MAS. In recent years, MAS’s regulators at the Financial Markets Authority and Reserve Bank of New Zealand have set robust expectations for the governance of financial services boards, so it is critical for the MAS Board to ensure we has the right balance of skills and experience to appropriately discharge our duties.”

 

More news:

FSC Life Insurance Special Interest Group Networking Event 25 March

FMA looking for a Senior Adviser, External Relations

Aurora Capital looking for a Client Service Manager

Read More
Kelly O Kelly O

Legal and regulatory update for the life and health insurance sector

FMA hold roundtable; The Financial Markets (Conduct of Institutions) Amendment (Duty to Provide Financial Services) Amendment Bill introduced to Parliament; FSC publish Life Insurance Industry Spotlight December 2024; Andrew Bayly resigns as Minister.

20 Feb 2025 - The FMA is holding a FMA Chief Executive and Insurance industry roundtable on 26 March at 8:30am.

20 Feb 2025 - The Financial Markets (Conduct of Institutions) Amendment (Duty to Provide Financial Services) Amendment Bill was introduced to Parliament. https://bills.parliament.nz/v/6/8aad04b7-1df0-480a-531a-08dd514abaa2?Tab=history

21 Feb 2025 - The FSC publish the Life Insurance Industry Spotlight December 2024. https://7422267.fs1.hubspotusercontent-na1.net/hubfs/7422267/FSC%20Corporate/Documents/Industry%20Statistics/FSC%20SPOTLIGHT%20Life%20DEC%202024.pdf

24 Feb 2025 - Andrew Bayly has resigned as Minister of Commerce and Consumer Affairs and Minister of ACC. https://www.nzherald.co.nz/waikato-news/news/andrew-bayly-stands-down-as-minister-after-putting-hand-on-staffer/ZV6UKMR5SNBQXAYVZXG4J3UYYI/

Read More
Kelly O Kelly O

Super Early Bird tickets to the FSC 2025 Conference available now

The Financial Services Council (FSC) is holding their 2025 conference on 10 & 11 September at the Cordis Hotel in Auckland.

The Financial Services Council (FSC) is holding their 2025 conference on 10 & 11 September at the Cordis Hotel in Auckland. While details of the speakers and sessions are still to be released, the FSC has said that FSC25 Conference: Transforming for Tomorrow “…aims to inspire attendees to move beyond the present and envision a future where financial services not only meet immediate needs but also anticipate and address challenges for generations to come.”

Super Early Bird tickets are on sale now, which includes the FSC Awards Dinner.

 

More news:

Nicola Willis will deliver a keynote address at National Adviser Conference

Jon-Paul Hale questions whether we should commoditise life insurance

The gender pay gap is a key focus of the FSC's Empower Women workplan

Survey finds kiwis have experienced a decline in their overall satisfaction of their quality of life

KiwiSaver providers show interest in idea of channelling hardship applications to a centralised point of contact

Read More
Kelly O Kelly O

Legal and regulatory update for the life and health insurance sector

New FMA podcast; FSC publish Life Insurance Industry Spotlight for December 2024; FMA holding webinar on scams; FMA clarify licensing requirements for e-money and payment service providers; ASIC publish Financial Advice Update for February; XRB publish a Greenhouse Gas Assurance Report Explainer; The XRB seek input to a submission to the International Public Sector Accounting Standards Board.

5 Feb 2025 - The FMA publish Jess Learns to Invest Episode 1 - Investing 101 with Simran Kaur. https://www.fma.govt.nz/library/podcast/jess-learns-to-invest-1/

11 Feb 2025 - The FSC has published its Life Insurance Industry Spotlight December 2024. https://blog.fsc.org.nz/kiwisaver-spotlight-december-2024

12 Feb 2025 - The FMA is holding a webinar 'The changing landscape of investment scams in New Zealand' on 19 February 2 - 3pm. https://forms.office.com/pages/responsepage.aspx?id=DBuDvYE37ECAHl37ombezyQqRiaQuB9NnrA0reO0FFNUQ1FMUjc3RTNJVUFMNUpBOTkwOFZLSDlLVy4u&route=shorturl

12 Feb 2025 - The FMA has clarified the licensing requirements for e-money and payment service providers in New Zealand. There is no specific licence for e-money institutions or payments service providers in New Zealand. Instead, providers will have a range of obligations under New Zealand’s financial services regulatory regime, either through the Financial Markets Conduct Act, or the Non-bank Deposit Takers Act. The level of regulation will largely depend on whether providers are issuing debt securities as part of their service offering.  https://www.fma.govt.nz/library/opinion/fma-provides-clarity-to-e-moneypayment-services-providers-on-licensing-requirements/

12 Feb 2025 - ASIC has published their Financial advice update - February 2025. https://asic.gov.au/about-asic/news-centre/news-items/financial-advice-update-february-2025/

13 Feb 2025 - The XRB has published a Greenhouse Gas (GHG) Assurance Report Explainer to help users navigate GHG assurance reports, which will soon accompany the climate statements of climate reporting entities.  https://www.xrb.govt.nz/dmsdocument/5371/

13Feb 2025 - The XRB are seeking input to a submission to the International Public Sector Accounting Standards Board (IPSASB) in response to its exposure draft of a global public sector climate-related disclosure standard. https://www.xrb.govt.nz/consultations/climate/

Read More
Kelly O Kelly O

Legal and regulatory update for the life and health insurance sector

Parliament recommends new Chief Ombudsman of New Zealand; FMA staff to present at conference; Samantha Barrass’ speech released.

30 Jan 2025 - Parliament recommended that the Governor-General appoint John Allen as the new Chief Ombudsman of New Zealand.  https://www.ombudsman.parliament.nz/news/statement-chief-ombudsman-peter-boshier

31 Jan 2025 - Andy Crow and Romil Ghelani from the FMA will speak at KAN conference 19 - 20 February in Auckland. https://kanevents.com/pages/speakers 

4 Feb 2025 - The FMA publish Samantha Barrass' speech to the Financial Services Council Outlook 2025. https://www.fma.govt.nz/library/speeches-and-presentations/financial-services-council-outlook-2025/

Read More