nib has launched a new online claims information service

nib has launched a new online claims information service that allows advisers to see real-time information about their clients’ new and active pre-approvals and claims. The new service will allow advisers offline access to their clients policy and claims data and will also have ‘export data’ functionality.

The service has two components:

• Details of nib clients’ pre-approvals and claims, accessed through nib adviser

• A daily email to alert to advisers when new pre-approvals and claims are submitted by their clients or when the status of an existing pre-approval or claim changes

The service could make touchpoints with customers easier to identify – when an adviser is notified of a claim they could get in touch to see what else the client may be entitled to under their policy or see if any other insurance policies the clients hold could be claimed on.

Advisers can find out more or sign up to nibAPPLY here.

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