Quality Product Research: Medical – Update on Review of the Non-Surgical Benefit Score for Southern Cross

Following on from our earlier post, we are running a consultation on the score for Southern Cross medical insurance - Non-Surgical Hospitalisation. A review process is necessary to properly assess whether equivalent benefits are being paid under other aspects of the member benefits offered by Southern Cross and to consider the value of new benefits introduced. There appear to be significant differences in practice between different cover providers.

Timeline for review

Now – advise review started, receive and review claims information. 

End of September - issue proposed rating and draft pack for research advisory board meeting.

Start of October – consult on proposed rating with industry.

Mid-October – consult with the research advisory board. 

Your help with the review would be much appreciated. We note that there are substantial numbers of non-surgical stays at private hospitals, and we expect that the majority of these stays are covered by insurers, of which Southern Cross is the largest. We are interested in more specific examples of claims you may have had covered and paid by the non-surgical hospitalisation features of medical insurance. Please contact us on researcher@qpresearch.co.nz

We look forward to your response!