
Chatswood serves the life and health insurance sector in New Zealand with market intelligence, data, and bespoke consulting services. Some of these are provided in conjunction with Quality Product Research Limited - a subsidiary that brings you Quotemonster.
We believe that good decisions are more likely to occur when we have good information about the market environment in which we operate. Intuitive leaps and creative decisions are always required, of course, but the more they are based on a firm foundation of observation, the better they tend to be.
Steve Wright on potential implications of government’s plan to use private health care facilities for public health treatments
Good Returns has an interesting article by Steve Wright considering some of the implications of what may happen if the government goes ahead with their reported plan to consider using private health care facilities to reduce elective surgery waiting lists.
Good Returns has an interesting article by Steve Wright considering some of the implications of what may happen if the government goes ahead with their reported plan to consider using private health care facilities to reduce elective surgery waiting lists. Aside from the obvious benefits of kiwis on public health waiting lists potentially getting treated quicker, Wright considers some potential downsides, from reduced pressure to improve public sector capacity, to the private sector becoming overwhelmed or people ditching their health insurance and the private sectors viability coming into question.
We think these risks are low, given the scale of the intervention proposed by Minister Brown – just $50m to be spent between March and the end of June. For context, ACC will purchase around $500m in surgery in the 2023/24 year, and the total New Zealand Health budget is circa $16.6 billion. For an individual who gets a needed surgery a little faster, we are delighted, but this intervention is unlikely to make a big impact.
More news:
Partners Life new training module ‘Fair Treatment of Customers’
Fidelity Life offers drought-affected Taranaki customers premium relief
The FMA is on track to approve 77 licence applications under CoFI regime
Finance Minister Nicola Willis is reassessing the capital held by banks
Nominations for the Financial Advice New Zealand Awards open
The Financial Advice New Zealand Awards 2025 will be held at the National Adviser conference on Thursday 3 April, at the Te Pae Christchurch Convention Centre.
The Financial Advice New Zealand Awards 2025 will be held at the National Adviser conference on Thursday 3 April, at the Te Pae Christchurch Convention Centre. Nominations are open now, with submissions closing at 5pm on Friday 21 March.
The Financial Capability Advocate Award: presented to an individual or organisation that has made a significant effort to promote financial capability and education. The recipient of this award has played a crucial role in providing financial education to help others understand financial concepts and make informed decisions about their finances.
The Community Impact Award: recognition of an individual or organisation that has achieved excellent results in improving social and financial outcomes within a community.
The Lifetime Achievement Award: a prestigious honour given to an individual who has made a significant contribution throughout their career or lifetime to the financial services sector. It recognises their outstanding achievements, leadership, and selfless dedication to creating a positive impact on the financial advice profession.
More news:
Financial services institutions ranked among the worst for customer wait times
Health Minister outlines 5 key priorities for Health NZ
Deloitte release independent report ‘Financial Review of Health New Zealand’
Kym Maynard & Lindsey Reagan named as Insurance Business’ Elite Women 2025
ANZ customers make more than one million open banking payments
FSC release latest research report ‘Women and Finance in New Zealand’
The Financial Services Council (FSC) have released their ‘Insights and Trends: Women and finance in New Zealand’ 2025 report. With International Women’s Day being celebrated this month, the report aims to better understand how women and finances interact.
The Financial Services Council (FSC) have released their ‘Insights and Trends: Women and finance in New Zealand’ 2025 report. With International Women’s Day being celebrated this month, the report aims to better understand how women and finances interact. Some of the key findings include:
FSC research from December 2021 found that over 80% of female respondents considered their financial wellbeing as moderate to very low, with just under 64% of respondents reporting they worried about money at least monthly. By 2024, 70% of women were reporting worrying about money on a daily or weekly (in comparison, 51% of men reported worrying about money on a daily or weekly basis in 2024).
Despite reported underconfidence, FSC research has found that women are more financially literate than men overall, with 66% of women answering at least 75% of financial trivia questions correct, compared to 57% of men.
Women (61%) are more likely to be in debt than men (43%).
Women are more likely to be working part-time, have full-time home duties or be unemployed (43%) than the equivalent for men (14%).
58% of women say they are not particularly financially prepared or not financially prepared at all for retirement.
Last Year, Te Ara Ahunga Ora Retirement Commission found that the retirement gap between men and women has not improved, remaining fixed at a 25% difference since 2023. FSC CEO Kirk Hope said
"The current KiwiSaver settings disadvantages those who take career breaks, disproportionately affecting women who pause their earnings to care for or start their families.
It’s encouraging to see the Government make steps to start to address this, with those receiving paid parental leave from July 2024 being able to choose to make KiwiSaver contributions, and Inland Revenue making employer contributions of 3%.”
More news:
nib release their top 5 health claims for January 2025
nib announce nib Balance – a new health tool integrated into the my nib app
Arthur J. Gallagher & Co. has acquired RMA General Limited
Shaw Financial Insurance & Investments is merging with Apex Advice
AMP are looking for a Product Lead to join their Retail team
Legal and regulatory update for the life and health insurance sector
Reserve Bank of New Zealand Governor Adrian Orr has resigned; FMA release episode 2 of Jess Learns to Invest podcast; The Customer and Product Data Bill was read a second time; 2023/24 Annual reviews of the Financial Markets Authority, the Takeovers Panel and the External Reporting Board were published; RBNZ welcomes the release of Te Ōhanga Māori 2023 report.
5 Mar 2025 - Reserve Bank of New Zealand Governor Adrian Orr has resigned and will finish in the role on 31 March. Deputy Governor Christian Hawkesby will be Acting Governor until 31 March. From 1 April the Minister of Finance, on recommendation from the RBNZ Board, will appoint a temporary Governor for a period of up to six months. https://www.rbnz.govt.nz/hub/news/2025/03/rbnz-governor-adrian-orr-resigns
5 Mar 2025 - The FMA release Women who Invest with Frances Cook | Jess Learns to Invest Podcast Episode 2. https://www.fma.govt.nz/library/podcast/jess-learns-to-invest-episode-2/#:~:text=Join%20Jess%2C%20a%2027-year-old%20newbie%20in%20the%20world,will%20share%20invaluable%20insights%20and%20tips%20about%20investing.
6 Mar 2025 - The Customer and Product Data Bill was read a second time. https://bills.parliament.nz/v/6/770a5f4e-2185-4f1f-1395-08dc75512299?Tab=history
6 Mar 2025 - 2023/24 Annual reviews of the Financial Markets Authority and the Takeovers Panel were published. https://selectcommittees.parliament.nz/v/6/6e50c091-a305-4df6-4d5b-08dd5d059012
6 Mar 2025 - 2023/24 Annual review of the the External Reporting Board was published. https://selectcommittees.parliament.nz/v/6/4d1f9c2c-fc27-4249-4d5f-08dd5d059012
10 Mar 2025 - The Reserve Bank of New Zealand has welcomed the release of Te Ōhanga Māori 2023 report from the Ministry of Business, Innovation, and Employment and Business and Economic Research Limited. Te Ōhanga Māori 2023 report builds on a series of reports that deepen our collective understanding of the Māori economy, and will inform and shape ongoing RBNZ initiatives, including Māori access to capital research and dashboard, facilitating lending on whenua Māori, the Māori data pilot, Te Waka Hourua, RBNZ's Te Ao Māori strategy, and related financial inclusion workstreams. https://www.rbnz.govt.nz/hub/news/2025/03/reserve-bank-of-new-zealand-welcomes-release-of-te-ohanga-maori-2023-report
Munich Re delve into AI’s impact on Healthcare
Munich Re delve into the projected impact of Artificial Intelligence (AI) on healthcare, from disease prevention to diagnosis to treatment as well as the implications for efficiency gains.
As part of Munich Re’s Life Science Report, they have investigated the projected impact of Artificial Intelligence (AI) on healthcare, from disease prevention to diagnosis to treatment as well as the implications for efficiency gains.
While the news is mostly good (improved mortality, better prevention, earlier diagnoses, individualised therapies), it does create some challenges for life and health insurers. With earlier diagnoses and the emergence of new disease classifications, critical illness insurance products will need continuous updating. Claims management and policy development will become more complex, as genetic and molecular diagnosis becomes more routine, requiring a higher level of medical expertise. Overdiagnosis (the detection of diseases that don’t impact on mortality and/or morbidity) and antiselection may become problematic.
AI will also create opportunities for insurers. Insights from accessing and analysing vast datasets including electronic health records, imaging and other biomedical sources will transform the understanding of the root causes of disease and in turn allow underwriting to become more accurate and sophisticated. Wellness interventions will be able to be better targeted and increase in scope and effectiveness.
More news:
Profile of Josh Bronkhorst, CEO of Link Financial Group
Entries for Insurance Business’ annual Top Insurance Employers close 14 March
InvestNow’s Retirement Readiness Index recorded an average confidence level of 50.4%
Kiwibank reports NPAT of $92 million for the six months ending 31 December 2024
New framework moves beyond traditional reliance on BMI as a sole indicator of obesity
Chubb Life New Zealand appoints new Chief Executive Officer
Paula ter Brake has been appointed Chief Executive Officer of Chubb Life New Zealand, effective 5 May, subject to regulatory approvals.
Paula ter Brake has been appointed Chief Executive Officer of Chubb Life New Zealand, effective 5 May, subject to regulatory approvals. Paula has 30 years of experience and the retail banking and insurance industries and was most recently Executive General Manager, Consumer Brands for IAG New Zealand.
Paul Brock, Board Chair at Chubb Life, said
“Paula’s proven track record in driving growth along with transforming large businesses will bring real value to our customers, partners and our people. She is recognised for her dynamic leadership style and success in driving strategic initiatives and will play a key role as we continue the growth and success of our business.”
More news:
Russell Hutchinson's outlook on the life and health market for 2025
mySolutions webinar 'Case Study - Client engagement and fact-finding process ' 12 March
Sophie Sargent joins Apex Advice as Operations Manager
The FMA is looking for a Senior Adviser, Media Relations
Paul Brownsey says there should be more downward pressure on KiwiSaver fees
Amy Florian says advisers’ relationships skills are more important than money management skills
Updated Health / Medical insurance price comparison
While this has already been update on Quotemonster our large scale price comparison database for institutions has been updated. V116 has the latest Southern Cross rates effective 1st March 2025. This has been distributed to subscribers.
Now more than 250 legacy and group contracts rated
The research team are on a roll and have added another fifty legacy insurance and group products to our standalone head-to-head comparison feature. This brings the total of legacy ratings to more than 250 products. No other research tool has so many legacy and group ratings that are bang up to date. Unlike merely using ‘old product’ ratings, these legacy ratings stay fresh because as we update our view on the weighting on items in the product range these legacy ratings are automatically re-weighted so they remain comparable to current on-sale product research. If you haven’t checked out how to use the legacy product comparisons and group insurance comparisons please give one of the team a call.
nib release launch date for Ultimate Life & Living
nib Ultimate Life & Living will launch on 28 March 2025.
nib Ultimate Life & Living will launch on 28 March 2025. Details of the suite of products were released at nib’s nationwide adviser events last month, and advisers can complete their training and accreditation on the nib Learning Management System using their existing password.
Products available will include:
Ultimate Life Insurance – cover to support a client’s loved ones if they die or are expected to die within the next 24 months;
Ultimate Trauma Insurance – cover that extends beyond the initial diagnosis of a medical condition to support a client and their family’s well-being;
Ultimate Income and Mortgage Protection Insurance – pays a monthly amount if a client is unable to work because of illness or injury;
Ultimate Total & Permanent Disability Insurance – focuses on the financial impact of lasting disability, so clients can rebuild their future with less financial strain;
Ultimate Waiver of Premium – removes the burden of premium payments for a client if they’re disabled, ensuring their Ultimate Life & Living cover remains active.
The full suite of products will be available for comparison on Quotemonster by the end of the month. You can find out about how Ultimate Life and Living works on Quotemonster at our forthcoming roadshows.
More news:
ANZIIF is set to participate in International Women’s Day 2025
nib develops resources to inform people about the health checks they need
Legal and regulatory update for the life and health insurance sector
Hon Scott Simpson appointed Minister of ACC and Minister of Commerce and Consumer Affairs; APRA to consult on captial settings for annuity products; from 31 March, banks, insurers and non-bank deposit takers need to be licensed to continue providing relevant services to consumers in New Zealand; FMA to publish question set and key themes on financial institutions regulatory returns; APRA release quarterly insurance statistics for December 2024; RBNZ to commence quarterly publication of the new Business Expectations Survey in mid-May.
24 Feb 2025 - Hon Scott Simpson appointed Minister of ACC and Minister of Commerce and Consumer Affairs. https://www.beehive.govt.nz/minister/hon-scott-simpson
27 Feb 2025 - The Australian Prudential Regulation Authority has confirmed it will proceed with a public consultation on capital settings for annuity products. This aligns with APRA’s goal to support life insurers to increase the availability of retirement products for retirees, as outlined in its Corporate Plan 2024-25. https://www.apra.gov.au/news-and-publications/apra-confirms-consultation-on-changes-to-capital-requirements-for-annuity
27 Feb 2025 - From 31 March 2025, the Financial Markets (Conduct of Institutions) Amendment Act (CoFI) requires banks, insurers and non-bank deposit takers to be licensed to continue providing relevant services to consumers in New Zealand. https://financialmarketsauthority.createsend.com/campaigns/reports/viewCampaign.aspx?d=r&c=79CE1F6CD0C81FF2&ID=72C2272F1CE40B142540EF23F30FEDED&temp=False&tx=0&source=Report
27 Feb 2025 - The FMA will be publishing the financial institutions regulatory returns final question set along with a Summary of Key Themes, including the submissions received from the consultation, and a Regulatory Impact Statement, by end of March 2025. https://financialmarketsauthority.createsend.com/campaigns/reports/viewCampaign.aspx?d=r&c=79CE1F6CD0C81FF2&ID=72C2272F1CE40B142540EF23F30FEDED&temp=False&tx=0&source=Report
28 Feb 2025 - APRA release quarterly insurance statistics for December 2024. https://www.apra.gov.au/news-and-publications/apra-releases-quarterly-insurance-statistics-for-december-2024
3 Mar 2025 - RBNZ plan to commence ongoing quarterly publication of the new Tara-ā-Umanga Business Expectations Survey in mid-May 2025 (for the June quarter) in advance of the 28 May Monetary Policy Statement. https://www.rbnz.govt.nz/statistics/surveys/expectations-survey-information-for-survey-participants/business-expectations-survey-design-and-development