Chatswood serves the life and health insurance sector in New Zealand with market intelligence, data, and bespoke consulting services. Some of these are provided in conjunction with Quality Product Research Limited - a subsidiary that brings you Quotemonster.
We believe that good decisions are more likely to occur when we have good information about the market environment in which we operate. Intuitive leaps and creative decisions are always required, of course, but the more they are based on a firm foundation of observation, the better they tend to be.
Legal and regulatory update for the life and health insurance sector
ASIC expands strategic priorities; IRD seek feedback on long-term insights briefing; APRA release enhanced quarterly insurance statistics; the FSC publish the Aug 2024 Regulatory Forecast; Privacy Commissioner releases privacy week webinar recordings.
22 Aug 2024 - Australia’s public and private markets and emerging financial products will form a new pillar of ASIC’s expanded strategic priorities. https://asic.gov.au/about-asic/news-centre/find-a-media-release/2024-releases/24-184mr-asic-expands-strategic-priorities-for-coming-12-months/?altTemplate=betanewsroom
22 Aug 2024 - Inland Revenue is seeking feedback on the scope of its next long-term insights briefing.
Inland Revenue is proposing that its next long-term insights briefing explores what broad structure of the tax system would be suitable for the future, given long-term fiscal pressures and current tensions in our system. The briefing would approach this topic by focusing on two elements of the tax system: the regimes through which we tax income and consumption, and our mix of tax bases. The closing date for feedback is 4 October 2024. https://www.taxpolicy.ird.govt.nz/consultation/2024/2024-long-term-insights-briefing
22 Aug 2024 - The Australian Prudential Regulation Authority (APRA) has released its suite of quarterly industry aggregate insurance statistical publications with enhanced content and presentation. The first edition of the enhanced quarterly publications includes data for the September 2023, December 2023 and March 2024 reporting periods. https://www.apra.gov.au/news-and-publications/apra-releases-enhanced-quarterly-insurance-statistics
23 Aug 2024 - The Financial Services Council NZ publish the August 2024 edition of Regulatory Forecast, a member-only document https://members.fsc.org.nz/fsc-corporate-members/regulatory-forecast-august-2024
26 Aug 2024 - The Office of the Privacy Commissioner has released recordings of presentations shown during Privacy Week 2024. https://privacy.org.nz/news/forums-and-seminars/privacy-week/privacy-week-2024/
Commerce Commission release banking competitiveness study
The Commerce Commission have released the Final Report on personal banking competitiveness.
The Commerce Commission have released the Final Report on personal banking competitiveness. The 14-month market study found
“a stable, highly profitable, two-tier oligopoly with no disruptive maverick and a lack of obvious or aggressive price competition.”
The study found little strategic differentiation between the major banks and found their growth targets focus on maintaining market share and protecting margins and profitability, limiting competitiveness and innovation.
The Commission’s recommendations to Government can be grouped into four key areas and broadly speaking involve making Kiwibank a more disruptive competitor, accelerating progress on open banking, ensuring the regulatory environment better supports competition and empowering consumers.
While both the Finance and Mortgage Advisers Association of New Zealand (FAMNZ) and Financial Advice New Zealand (FANZ) have welcomed the report, after criticising the draft report which was released in March. Since then, the Commerce Commission has engaged with both associations as well as other representatives from the mortgage industry to better understand the role advisers work.
Leigh Hodgetts, country manager of FAMNZ, has called out the Commerce Commission’s statement that advisers should put more emphasis on price, saying that there are many factors around individual circumstances that must be considered when a consumer takes a loan.
Financial Advice New Zealand said it would be seeking clarity on the recommendations, in an effort to determine any unintended consequences.
More news:
Tony Vidler recommends advisers can evidence why their advice was suitable at the time
mySolutions webinar 'The meeting before the meeting' 28 August
Asteron Life sale should be completed by the end of January 2025
Asteron Life profit after tax fell by 27% to $19m
Financial Advice NZ Central Branch Meeting 27 August
Southern Cross Health Insurance opens nominations for Wayfinder Awards
ASB CEO Vittoria Shortt would like to see KiwiSaver policy changes
The FMA publish the latest 'Money with Mary'
IFSO needs to incorporate as a limited liability company for merger
Survey highlights increasing concerns among kiwi workers about their mental and physical health
The 2024 Workplace Wellbeing survey has found that 80% of respondents have been negatively impacted by the current cost-of-living crisis.
The 2024 Workplace Wellbeing survey, conducted by nib New Zealand and the Employers and Manufacturers Association (EMA), has found that 80% of respondents have been negatively impacted by the current cost-of-living crisis.
64% are concerned for the mental health and wellbeing of their family
56% are worried about their own mental health and wellbeing
52% are concerned about the risk of burnout at work
50% said the rising cost of living has negatively impacted their mental health (rising to 63% of 16 – 30 year olds)
In more positive news, 61% said their workplace proactively manages wellbeing, up from 53% in 2022. Fewer employees are being impacted by understaffing (47% down from 64%), poor work-life balance (36%, down from 42%), and the pressure to work long hours (34%, down from 39%).
Kiwis are putting more value on systems that prioritise employee wellbeing, with 60% rating Employee Assistance Programmes (EAP) as important, and 72% valuing wellbeing initiatives and subsidies. The value of employer-provided insurance continues to grow, with 64% considering medical and health insurance a benefit they look for when switching jobs, up from 57% in 2022, 48% valuing income protection illness cover and 43% looking for life insurance benefits.
Rob Hennin, Chief Executive at nib New Zealand, said
“There’s no better time than now for employers to stand up and proactively support their teams’ mental and physical health, empowering them to perform at their best knowing there’s someone in their corner no matter what happens. Fostering this positive workplace culture starts from the top down, so it’s just as important for business leaders to embody these values in their day-to-day.”
The survey collected responses from 1,229 NZ workers this May.
More news:
Quotemonster offers advisers information on KiwiSaver products
Commissioner of Health NZ says reducing treatment delays is his main priority
End of Life Choice Act in operation – a review
The New Zealand Herald published a good article reviewing the operation of the End of Life Choice Act 2019, which is well into its third year of operation. The article details some cases and how they have been working – or not – for the people who wanted to have an assisted death. We compare this to our initial estimates of how the law could operate.
The New Zealand Herald published a good article reviewing the operation of the End of Life Choice Act 2019, which is well into its third year of operation. The article details some cases and how they have been working – or not – for the people who wanted to have an assisted death.
“The End of Life Choice Society, an advocacy group which engages frequently with the ministry, said the clause excluded a large number of patients, especially those with neurogenerative diseases like motor neurone disease (MND) or Huntington’s disease. It was more difficult to predict when people with these conditions would die because they did not decline in a linear way.
The society’s president, Ann David, said the law was working well - but for a narrow group of people, mainly cancer patients.”
There have been 775 assisted deaths in approximately two and a half years. In September 2020we forecast the number of expected assisted deaths based on a similar law passed in Canada. That analysis suggested there would be around 238 assisted deaths per annum, and our current rate is about 300. Although approximately one third higher than expected, there remain many deaths which were requested which have been declined due to the uncertainty of meeting one of the requirements: that death is likely within six months. The case studies presented in the article are worth considering. The issues with estimating death are informative because we also consider these when assessing terminal illness claims, although with a longer time period based on most policy terms.
Southern Cross Health Insurance unveils policy updates
From October 22, Southern Cross Health Insurance (SCHI) is ushering in a series of policy updates.
From October 22, Southern Cross Health Insurance (SCHI) is ushering in a series of policy updates. In addition to adopting plain language in some of it’s policy documents in an effort to improve clarity, the updates include enhanced allowances for breast reduction and breast symmetry; expanding coverage for treatments such as unilateral and bilateral TMJ, periurethral injection for incontinence, cochlear implant receiver/stimulator prosthesis and minimally invasive glaucoma surgery; lifting the excess requirement on certain benefits under plans with an excess e.g., surgical allowances, obstetrics and the GP minor surgery benefit; broadening member access to mental health care; increasing the number of healthcare services that must be accessed through Affiliated Providers.
SCHI is also changing the way it communicates changes to some documents that form part of some policies – listing them on the SCHI website and updating them regularly.
Regan Savage, Chief Sales and Marketing Officer for SCHI says,
“Healthcare is dynamic and fast-changing. Health technology, drugs and healthcare services are constantly being improved, so Southern Cross regularly reviews its policies and the way we engage with members, with an aim to remain sustainable and affordable.”
Our research team are looking at the pack of documents that will be considered together and include sub-limits and eligible procedures in this online document alongside the policy wording in our review of the rating of the product.
More news:
Southern Cross Health Insurance recognised in the 2024 Reader’s Digest Trusted Brand awards
Rob Hennin talks about nib's Toi Ora dedicated iwi programme
Setting up SOA customisation on Advicemonster
Watch our quick tutorial on how to customise your Statement of Advice.
Our quick tutorial shows you how to customise your Statement of Advice, to save you time and suit what your business needs.
Legal and regulatory update for the life and health insurance sector
APRA provide guidance on cyber control weaknesses; Stephanie Charles appointed to the Takeovers Panel; Hon Andrew Bayly July 2024 diary released; Commerce Commission release final report into competition in the personal banking sector; Commerce Commission grant Payments NZ Limited conditional authorisation to develop a partnering framework relating to the provision of API services; RBNZ consult on policy proposals; APRA publish notes form life insurance CEO roundtable.
15 Aug 2024 - The Australian Prudential Regulation Authority (APRA) has written to all regulated entities to provide further insights and guidance on common cyber control weaknesses. https://www.apra.gov.au/news-and-publications/apra-shares-further-insights-on-common-cyber-control-weaknesses
16 Aug 2024 - Stephanie Charles has been appointed to the Takeovers Panel, commencing on 13 August 2024. https://www.takeovers.govt.nz/about-the-panel/news/takeovers-panel-welcomes-new-australian-panel-member-appointment
20 Aug 2024 - Minister of Commerce and Consumer Affairs, Hon Andrew Bayly July 2024 diary released with the following potential financial services sector related meetings noted:
• 15 Jul 2024 – ZOOM: Commerce Commission (Commerce Commission Officials)
• 23 Jul 2024 – MEET: Fincap (Jake Lilley and Ruth Smithers)
• 25 Jul 2024 – MEET: NZBA CEO (Roger Beaumont)
• 31 Jul 2024 – MEET: Commerce Commission (Commerce Commission Officials)
20 Aug 2024 - The Commerce Commission’s Final Report into competition in the personal banking sector points to the potential of a stronger Kiwibank as a disruptor to the four major retail banks, and open banking as a “game-changer”, unlocking competition and revolutionising choice for Kiwi consumers. The Commission is recommending a raft of regulatory and structural changes to drive more competition for the benefit of Kiwi consumers – after the 14-month market study found “a stable, highly profitable, two-tier oligopoly with no disruptive maverick and a lack of obvious or aggressive price competition”. https://comcom.govt.nz/news-and-media/media-releases/2024/a-stronger-kiwibank-and-open-banking-could-shake-up-nz-banking-sector
20 Aug 2024 - The Commerce Commission has granted Payments NZ Limited (Payments NZ) conditional authorisation to work with current and future API providers (ie, banks) and third parties (eg, fintechs) to develop and apply a partnering framework relating to the provision of API services by API providers to third parties (the Proposed Arrangement). https://comcom.govt.nz/news-and-media/media-releases/2024/commerce-commission-authorises-payments-new-zealand-to-further-develop-its-open-banking-framework
21 Aug 2024 - The Reserve Bank of New Zealand is consulting on policy proposals for the next set of standards under the Deposit Takers Act 2023, and an Issues Paper on the crisis management framework in the Act. https://www.rbnz.govt.nz/hub/news/2024/08/proposals-for-deposit-taker-standards-and-crisis-management-open-for-consultation
21 Aug 2024 - The Australian Prudential Regulation Authority (APRA) has published the public notes from the life insurance CEO roundtable held on Wednesday, 17 July 2024. https://www.apra.gov.au/news-and-publications/apra-releases-notes-on-life-insurance-ceo-roundtable-july-2024
Life advisers reminded they need to actively review legacy policies
Compliance Refinery director Steve Burgess has reminded life insurance advisers they need to review legacy policies or risk opening themselves up to censure by the FMA.
Speaking at a Quotemonster roadshow event in Lower Hutt, Burgess said of legacy products,
“If you don't look at it, the regulator could decide that's you saying that product is suitable for your client.”
Burgess also cautioned that some legacy products have features that are difficult or impossible to replicate with new policies, so as well as listing the advantages of replacement policies, advisers need to be recording any disadvantages clients may face if they change.
Steve Wright has also written of how the FMA have flagged ‘suitability of advice’ as something they will be focusing on in future. Wright has helpfully listed some steps advisers should be following to help ensure the suitability of their advice, including having a suitable fact find process; needs analysis and quantification of client risks; avoiding limiting or transferring risks to an insurer; assessment of insurance types required and sums insured; and giving appropriate product recommendations.
More news:
Financial Advice NZ's webinar on the Code of Professional Conduct is on 28 August
ASB's net profit after tax down 10% from previous year
Travis Hamilton named the New Zealand country Chair for the Million Dollar Round Table organisation
Patients across the country concerned at GP fee increases; GP’s say capitation funding insufficient
Most KiwiSaver providers have now submitted their KiwiSaver climate reports
Blog birthday!
Another year has passed us by and its the anniversary of this blog. But it is not just any anniversary - the blog is 20 years old today. This time has passed in a flash. During that time we have learned a lot and we want to share some of that with you who may be considering this particular form of engagement with your clients, colleagues, and friends.
First, writing helps me be a better analyst of the sector. Personally, I have always liked to write. I started to do this as a way of organising my thoughts, as a way of providing rigour to argument, get those reviewed by other people, and to help understand both the strengths and weaknesses of one’s own analysis. These are vital for one to see through 'common beliefs’ and ‘stories that we tell’ and come closer to understanding the truth about our subjects. A good explanation of why writing works is at this link: https://paulgraham.com/words.html I encourage you to write more.
Second, this has been a great mechanism for finding other people who care about our industry, are prepared to engage with me, and therefore, this has been possibly the single best form of marketing for us. It may be more suited to our kind of business than yours. But if you are an adviser working on more technical areas or trying to engage with clients that will be demanding in terms of details and overall quality of fulfillment, then you too, may find that a blog could be a valuable component in your marketing planning. I encourage you to engage in some ‘long-form’ marketing. It’s a great way to get found.
Thirdly, our clients have found the resource so useful that it drove further innovations: we now run a news database, which includes all the blog content here, and this fulfills a lot of other content requirements - helping us to keep an eye on events for company reports, and to spot changes that feed in to quarterly life and health reports, and adviser business remuneration reviews. I encourage you to think ‘create once, use in many platforms’ connections between one thing and another are so useful. Fran jokes ‘not another database’ and yet - spotting relationships between events and data, and other data, has been so central to our success both at Quality Product Research and in consulting that it could also be a guide. So I encourage you to build databases.
I always write this, too, on our anniversaries: if you are thinking you would like to write about the sector, and you don’t want to set up your own blog because of the commitment, you could become a guest commentator here. Please send me a draft article and I will look at it and give you a call to discuss if we can use it. I would be delighted to help you experiment with this process.
Lastly, I could not do this without other contributors. Fortunately in my team I have several people who help a lot with this process. Kelly O is the content creator for the regular news pieces these days, as I must work on other things. She also helps to proof many of my pieces. Ed Foster, our data scientist writes many great pieces - but usually for quarterly life and health reports. Along with Fran and Doreen who also provide content from time to time here. In addition I am grateful for proofers these days: Kelly P and Aneel Ravji who are very good at checking and challenging me on what we publish. Friends in the industry who help are too numerous to mention them all but Jeremy Bernstein has an eagle eye and a real passion for the sector, and so is one of our best at giving feedback. There are many others and I am deeply in your debt if you have written me an email to give a point of view or perspective - or to tell me I’m wrong - these are really valuable to have when writing.
What advisers think of KiwiSaver
At our latest roadshows, we’ve been lucky enough to have Generate KiwiSaver Scheme join us, giving advisers insights into the benefits of offering KiwiSaver advice. We’ve also been finding out what our roadshow attendees think about KiwiSaver.
At our latest roadshows, we’ve been lucky enough to have Generate KiwiSaver Scheme join us, giving advisers insights into the benefits of offering KiwiSaver advice. We’ve also been finding out what our roadshow attendees think about KiwiSaver.
To date, the results show that for those advisers who are already offering advice on KiwiSaver investments, the top reasons for offering KiwiSaver are diversifying revenue, building a KiwiSaver book for long term value and adding value to clients. Advisers have told us that performance, ease of withdrawals and alternative fund options are most important to clients when choosing a KiwiSaver provider. And 27% of advisers were interested in additional resources or support related to KiwiSaver advice and independent research.
If you haven’t joined us already, come along to one of our remaining roadshows to find out more – along with info on KiwiSaver we’ll be highlighting some major new research, talking about two new regtech tools to help keep you safe, giving you a sneak peek at Kiwimonster, and much, much more.
More news:
Fidelity Life extend 3 months free until 31 December 2024
Michael Weston talks about key priorities at Partners Life
Jon-Paul Hale highlights the good advisers do
Asteron Life are looking for a Lump Sum Claims Specialist
Study finds three-quarters of respondents have realised the importance of financial knowledge
FAMNZ launch inaugural Adviser Elevate series on 28 August
AIA sponsor the Parliamentary Rugby Team
Charlene Overell is the Financial Advice New Zealand Volunteer of the Year